So, as promised, I want to tell you guys the biggest drama (yet) in my nine days of working at Secret Recipe. The drama is not as big as any of the ones I’ve encountered during my part-time job at Ferragamo Klcc (we once attended to a literally crazy woman who ordered at least 50 items from the store- she was then caught and sent to a mental hospital!), but still, I see it as important- just because there’s a lesson to be learned.
Last week, after I was done with the dishes in the kitchen (not in my job description, but I love cleaning things, can’t help it), I was called by my colleagues who were cutting a watermelon, to send a fresh watermelon juice to this table, where a family was seated. So I carried the tray with the juice on top and arrived at the table.
“Fresh watermelon?”, I asked, smiling.
The parents looked at each other and after that, frowned at me. Like, SERIOUSLY frowned. Their kids were there, eyes on me most of the time.
“We didn’t order watermelon juice. We were told it’s not available, so we canceled this”, the wife said.
“Why is it now here? Just then, a girl told me that you didn’t have watermelon juice”, the husband added.
“I’m sorry, Sir, but they just cut the watermelon…”, I tried to explain.
“Fresh watermelon not being available AND fresh watermelon not being cut yet are TWO DIFFERENT THINGS!”
The day before, we ran out of watermelons, so I assume the girl who told them wasn’t aware that we had new ones the next day. The baristas took the order, cutting the watermelon and preparing the juice, before the order was canceled.
“But, Sir, do you want this?”, to be clear, you see, I had to ask.
“Do you want this?”, the husband asked the wife.
“No”, the wife replied, making a face.
“No, we don’t want it. Take it back”
Okay… Before I could even take a step back, the husband spoke again.
“Where is the girl who told me that you don’t have watermelon juice?! Panggil dia sini. Suruh dia minum depan saya!” (Call her here. Ask her to drink this juice in front of me!)
What the fish. What was I supposed to do? Okay, okay. Smile again.
I informed the girls and the girl who was misinformed had to hide in the bar, later. I continued serving the table, kept on smiling and didn’t change the way I speak- they didn’t ask for the girl again, thank goodness!
Okay, the issue is, I know they were patrons of the restaurant, but that didn’t give them the right to be that rude. I am customer, too, but I make it a point to actually LOOK and SMILE at sales assistants and waiters who open doors for me, say THANK YOU when I am being served and talk politely. If there’s a mistake, I’ll talk to them civilly, too. Why make a fuss when there is no need to? It’s not like the service crew were being rude in the first place (if they were, that’s a different case).
Yes, the misinformation caused this, but they could have calmly accepted that there was a mistake and either accepted or rejected the drink- there was no need to ask the waitress to come to the front and drink it in front of them.
Their kids were listening the whole time, which bothers me. Before doing anything, I think people should remind themselves, what are they teaching their kids? Their baby sisters and brothers? Do they want the younger generations to mirror their actions and talk like that, when things can be resolved amicably?
I’m not saying this because I’m working there, but if I were sitting at a table across the family and heard the whole conversation, I would feel the same way. To make sure I was not alone, I asked for my parents’ (who frequent the outlet many times) opinions and they, too, agree with me.
So, conclusion is, BEING NICE DOESN’T HURT!!! When you’re nice, you get a lot more.
What say you?