Some bracelets and cuffs that can’t be hung on my bracelet board. I think they look good together.
Bracelets are something I’ve consistently loved for years. Though I think I could do with less clothes or bags, I don’t look at bracelets the same way. I get obsessed, though I don’t simply buy them unless they go with my style.
Among my favorite designers — well, I have a small list, actually — is CC Skye. I’ve been buying the bracelets from online accessories stores, but last month I made an order with CC Skye directly. They were having a sample sale and since a lot of the bracelets I wanted wasn’t available on the website, I enquired via email.
After the order, I received and heard nothing from them for more than two weeks. A couple of unreplied emails later, I was led to express my frustration on Twitter. Found out soon that my order was overlooked. They tried to rectify the issue, but later told me that they’re not shipping my goods because they found that (1) I tweeted about not receiving my goods (which was true and no, no profanity was involved) and because (2) I filed a dispute on Paypal after more than two weeks (what I usually do – and what you should do – after not receiving or hearing anything from a seller for two to three weeks). The Paypal dispute resolution is used for buyers to protect themselves in case the seller doesn’t ship your goods. Within the period they provide, buyers and sellers are supposed to communicate and resolve the matter. From the emails, they just seemed like they didn’t care.
Seriously, how many people actually complain on services or goods on Twitter? I didn’t even mention their Twitter handle or post a negative comment on their Facebook. Imagine TM disconnecting our internet lines because we complain about their services on Twitter!
It was a huge put off, although my money was refunded. If you can’t deal with buyers directly, then don’t say you can in the first place.
From having several CC Skye bracelets on my wish list, I just feel like not supporting them at all. So my attention’s shifted back to Vita and Joomi Lim. Will take a while for me to cool off, but if I ever want another CC Skye bracelet, I know I won’t get it from their own website.