I really want to recommend Reliance Optical at Telawi Bangsar and the dude who assisted me the whole time (I forgot his name but it started with an A). As a store they were fantastic in terms of range of glasses they had and provided exceptional service. The dude really spent time giving me advice on what to get and explained how different glasses looked on me as I tried it on, gave me add-ons and discounts and made sure the glasses were ready as soon as possible.
First, I had to go back to the store again a couple of times because I felt that the strength of the lens weren’t right for my eyes. I convinced them that it was blurry so they increased the strength. After a few days of trying the new lenses out, I had to go back and tell them it was still blurry. They told me to give it a go for a few days before doing another round of eye test, but I was running out of time already. So now in Tokyo, my one eye can see crystal clear but the other’s a bit blurry.
Then, I realized that the Fendi printed in gold on both sides of the temple was fading. I showed this to Reza and he said it’s not acceptable as it’s not supposed to. He said in Japan if this happens, the shop would need to replace the frames. I asked the shop what they can do about it and they said there’s nothing they can do. It’s not like I wanted the Fendi label to be there ke apa but it doesn’t feel right you know, it reflects badly on the quality of the frames.
Lastly, as I was on my way out with classmates, one of the nose pads that they installed on my frames dropped. Dropped, okay. Like what the hell. I found it on the floor of the subway platform and placed it back to its position, but on the train, it fell again. There were many people standing that it was impossible for me to trace it. So to make it balanced, I had to remove the remaining nose pad. Refer to picture above. Without the nose pads, my long lashes are always hitting the lenses and wearing the glasses doesn’t feel comfortable at all. FML.
Think I’ll still go to Reliance Optical when I go back for the variety that they have, but I’ll scrutinize on the finished job. Now, I’ll have to find an optician in Tokyo who can help me install new nose pads on the frames 😐
Update: I reached out to Reliance Optical, who provided a letter from the manufacturer, Safilo saying that wear and tear is not considered manufacturing defect. Reliance Optical asked me to give them a chance to fix it – they gave me a 100% store credit and I used it for another pair of glasses – this time from boutique label Linda Farrow which is faring really well. Thank you Reliance Optical, you still have a fan 🙂